How to Get Rid of the FAP on Hughesnet

By Marilla Mulwane

HughesNet is one of the top satellite Internet providers. Like every satellite Internet provider, it has a Fair Access Policy (FAP) that limits the amount of data users can download within a given period. HughesNet users have a fixed amount of megabytes (MB) they can download per day, based on the type of plan they choose. If you go over that limit, the FAP kicks in and your Internet access slows down for at least 24 hours. If this happens, you can use HughesNet "tokens" to return your Internet service to normal. Every HughesNet customer receives a free token once a month; you can also buy them as needed.

Things You'll Need

  • HughesNet site access number (SAN)

Step 1

Go to the HughesNet customer homepage. Click on "Customer Care" at the upper right-hand side of the page.

Step 2

Click on "Restore Tokens" under the "Self Help" heading on the bottom right-hand side of the page. Enter your site account number (SAN) and your service zip code. Click "Continue."

Step 3

Check the box that says "Complimentary Tokens" to use the free token that HughesNet customers receive monthly. Check the box that says "Use Prepaid Token" if you wish to use a token you've already purchased. (Both of these options will tell you how many tokens you have left.)Check the box that says "Purchase Token" if you wish to purchase one or more tokens. Use the drop box to select the number of tokens you wish to purchase. Click "Submit."

References & Resources