How to Reach an Operator on Verizon

Reaching an operator on Verizon is simple from Verizon phones.

Reaching an operator on Verizon is simple, and the available times to reach an operator depend on the reason for calling. For example, if you are trying to find customer service for cell phones through Verizon, operators are available from 6 a.m. to 11 p.m. everyday, with emergency support during the remaining hours. If the reason for contacting an operator is for residential phone or Internet services, the customer service number is different and you can usually reach an operator 24 hours a day. For operator services when trying to place a call, there are two possible ways to reach assistance.

Step 1

Dial "00" from a home phone using a Verizon residential phone service will put you in touch with a long-distance operator 24 hours a day. An alternative is to dial "0+", followed by the area code and phone number of the person you are trying to reach. Verizon lists four types of operator services provided: Station-to-Station, Person-to-Person, Collect and Third Party Blind. There are no additional fees for using operator services.

Step 2

Dial "1-800-Verizon" from any phone to reach Verizon general customer support. An automated system will guide you to the correct department, where you will be placed with a Verizon operator to assist in answering questions, changing services or responding to other issues. If the problem is with Verizon FIOS Internet or FIOS TV, call 1-888-881-8161. If the problem is with Verizon High-Speed Internet, call 1-888-625-8111.

Step 3

Dial "*611" from a Verizon Wireless cell phone to reach operators at Verizon Wireless Customer Service. If the problem is cell phone-related, an alternative is to dial 1-800-922-0204 from another phone to connect with Verizon Wireless Customer Service but allow the cell phone to be turned off, on, reset and so forth as needed to assist with the problem.


Verizon Wireless' website provides a list of cell phone shortcuts if you need only specific answers, such as checking you account balance or minutes used.