How to Reset a Foxtel Box

By Maya Austen

Foxtel is Australia’s leading cable and satellite TV provider. The company provides subscription-based TV service to more than 2.5 million Australian households. If you are a Foxtel subscriber and you are experiencing problems, try resetting your Foxtel box before contacting customer support for assistance. Many problems are resolved from this simple troubleshooting measure. If a soft reset does not work, try actually rebooting the box using either of two methods.

Soft Reset

Step 1

Press and hold the “Reset” button on the front of the Foxtel box.

Step 2

Release the button after a minimum of four seconds.

Step 3

Push the "Standby" button on the front panel. The button is marked with a circle with a straight line coming out of the top.

Reboot From Set Top Box

Step 1

Press and hold the “Back” plus “Select” buttons on the front panel.

Step 2

Release both buttons. All of the box’s LED lights will illuminate momentarily indicating that the reboot is in progress. The reboot process is complete when only a single red light is illuminated.

Step 3

Wait at least one minute. Press “Foxtel” on the remote control to restore the box.

Power Reboot Method

Step 1

Turn off the Foxtel box.

Step 2

Unplug the power cord from the electrical outlet. There should be no lights illuminated on the front of the box.

Step 3

Wait at least 30 seconds. Plug the power cord back into the electrical outlet. All of the box’s LED lights will illuminate momentarily, indicating that the reboot is in progress. The reboot process is complete when only a single red light is illuminated.

Step 4

Press “Foxtel” on the remote control to restore the box.

Step 5

Turn on the TV. "F102 - Searching for Listings...Please wait” will appear on the monitor, followed by the Foxtel Help channel. Press “Foxtel” on the remote control to resume normal Foxtel service.