How to Reset a Metro PCS Voicemail Password Without Customer Support

MetroPCS is a no-contract wireless phone company that offers affordable plans for subscribers. Like other services, the plan includes access to a voice mail system. If you feel that the privacy of your voice mail password has been compromised, change it immediately. To reset your MetroPCS voice mail password without calling a customer service representative, call into the voice mail service from your handset.

Step 1

Dial "611" from your handset to access your myMetro phone-based system, which displays on your phone's screen.

Step 2

Press "Option 3" for "myMetro Settings," then press "Option 3" once more to access the "Reset Voice Mail PIN" option.

Step 3

Enter your current voice mail PIN when prompted for verification to proceed.

Step 4

Confirm you want to change your voice mail PIN by selecting the "Yes, Reset PIN" option. The system generates a new temporary PIN automatically. Write down the number and end the connection to myMetro.

Step 5

Press and hold the "1" key to access your voice mail system. Enter the temporary password when prompted, then choose a new voice mail password to use from this point forward. Confirm the new password, and continue to access your voice mail system or end the call.

Tip

If you've forgotten your MetroPCS voice mail password, you'll have to call a representative to reset the number.