A Verizon Set-Top Box, or STB, is a satellite receiver. The box connects to your television, providing you with hundreds of television channels. If the box exhibits malfunctions, such as freezing or failing to respond to your prompts, resetting the box is the first step in troubleshooting. Resetting the box causes it to reboot. It does not restore the box to factory default settings, so there are no worries about losing any of your saved data. If a reset does not solve your problems, or you have to frequently reset the box, contact the Verizon fiber solutions customer support team for more in-depth troubleshooting or box replacement.
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Turn the Verizon Set-Top Box off.
Unplug the STB from the electrical power outlet.
Plug the box back into the electrical outlet after it has been disconnected for 15 seconds.
Allow the box to boot up. Once the correct time is displayed, turn the box on. Do not touch the box or press any buttons on the remote control until the interactive media guide updates. Once it has updated, the box is ready to be used.