How to Reset My Avaya 9600-Class IP Phone

By Benjamin Aries

There are three different ways to reset an Avaya 9600 series phone. The first method is called a "restart," and essentially reboots the phone without removing any important data. This is similar to rebooting a computer, and is useful if the phone is not performing properly. The second method is called a "reset." This option removes some system settings, but keeps user information, such as contacts. The final method is called a "clear," and completely removes all existing data and settings on the phone. A "clear" returns the Avaya phone to its factory default settings.

Restart the Avaya Phone

Step 1

Press the "Mute" button on the phone keypad, and enter the administrator password. The default password for Avaya 9600-series phones is "27238." Press the "#" button immediately after you enter the password.

Step 2

Use the down arrow key to scroll through the list of administrative options. Highlight the "RESTART PHONE" option, and press the "OK" key.

Step 3

Press the "Yes" button. The Avaya phone reboots, but no data, such as contacts, are lost.

Reset System Values

Step 1

Push the "Mute" button on the phone keypad, and type the administrator password. The default password for Avaya 9600-series phones is "27238." Press the "#" button immediately after you type the password.

Step 2

Scroll through the list of options and highlight "RESET VALUES." Press "OK."

Step 3

Push "Yes" to confirm that you want to reset the phone. Basic system values, such as connection settings, are reset to their original settings, however contacts and other user information are not removed.

Completely Clear the Avaya Phone

Step 1

Press the "Mute" button on the phone keypad, and enter the administrator password. The default password for Avaya 9600-series phones is "27238." Press the "#" button immediately after you enter the password.

Step 2

Use the down arrow key to highlight the "CLEAR" option. Press "OK."

Step 3

Press "Yes" to confirm that you want to completely clear the phone. All existing data, including administrative settings and user data, is wiped from the Avaya phone. All call logs and contacts saved on the phone are also removed.

Tips & Warnings

  • The information in this article applies to the Avaya 9600 series of IP phone. This includes the 9620, 9630, and 9640 models. Procedures for other phones may vary.