By default, the billing passcode on a Verizon Wireless account is set to the last four digits of the account holder's Social Security number. Some users prefer to have a more secret or original passcode to help protect their accounts. Verizon Wireless allows users to change the passcode through "customer care."
Dial "*611" from your Verizon Wireless phone, or 1-800-837-4966 from another phone.
Select the option to speak with "customer care."
Tell the representative that you need to have your billing passcode reset.
Only the account holder can change the billing passcode.