![Woman sitting at table in bar, looking at mobile phone, smiling](https://img.techwallacdn.com/375/photos.demandstudios.com/getty/article/181/26/200462290-001.jpg)
You can change your passcode through "customer care".
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Rayes/Digital Vision/Getty Images
By default, the billing passcode on a Verizon Wireless account is set to the last four digits of the account holder's Social Security number. Some users prefer to have a more secret or original passcode to help protect their accounts. Verizon Wireless allows users to change the passcode through "customer care."
Step 1
![Businesswoman reading a text message](https://img.techwallacdn.com/375/photos.demandstudios.com/getty/article/217/197/102915237.jpg)
Dial "611".
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Steve Hix/Somos Images/Fuse/Fuse/Getty Images
Dial "*611" from your Verizon Wireless phone, or 1-800-837-4966 from another phone.
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Step 2
![Man talking on a mobile phone and smiling](https://img.techwallacdn.com/375/photos.demandstudios.com/getty/article/41/12/94786931.jpg)
Select the option to speak with "customer care"/
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Purestock/Purestock/Getty Images
Select the option to speak with "customer care."
Step 3
![Happy Woman Talking On Cellphone](https://img.techwallacdn.com/375/photos.demandstudios.com/getty/article/103/178/165493571.jpg)
Ask to have your billing passcode reset.
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Ridofranz/iStock/Getty Images
Tell the representative that you need to have your billing passcode reset.
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