How to Upgrade Software for a Smart Samsung TV

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A remote is pointing at a smart TV.
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Keeping the software on your TV up to date helps to ensure you've always got access to new features and security patches. Upgrading the software on your Samsung Smart TV is a two-stage process. First, you download the upgrade from Samsung's website. Once you have the upgrade, you transfer it to a USB key or hard drive and upload it to your TV. Information in this article applies to computers running the Windows 8 operating system.


Step 1

Launch a new Web browser tab and navigate to the Samsung Support website (link in Resources). Enter the model number of your Samsung Smart TV in the "Enter Model Number or Model Name" field and press the "Search" button. Select your Smart TV model on the search results.

If you're not sure what your model number is, click the "TVs" link under the TV/Video heading and follow the prompts to find your TV.

Step 2

Click the "Downloads" button to load a list of available downloads for your Smart TV and click the "Firmware" tab to load a list of upgrades.


Step 3

Locate the newest available upgrade for your TV and click the download icon located under the File heading. Click "Save" if prompted to select what you want to do with the file. After the download finishes, locate the downloaded file and, if it's a ZIP file, double-click it to extract it onto your computer.

Step 4

Connect a USB key or USB hard drive to an available USB port on your computer and press "Ctrl-E" on your keyboard to launch the File Explorer application, if it doesn't launch automatically. Your USB device will appear on the list of removable storage devices listed in File Explorer.


Step 5

Drag-and-drop the software upgrade file on to your USB device. Alternatively, you can select the upgrade file, click "Ctrl-C" on your keyboard, double-click the USB key on the list of removable devices in File Explorer and press "Ctrl-P" to paste a copy of the upgrade on to the USB device.

Step 6

Eject the USB device, make sure your Samsung Smart TV is powered off and then plug the USB device into the TV. The TV must be turned off in order for the USB device to connect properly.


Step 7

Turn on the TV, press "Menu" on your remote, highlight "Support" and press "OK / Enter" on the remote to load the Support screen.

Step 8

Highlight "Software Update" and press "OK / Enter" to load the Software Update prompt. Highlight "By USB" and press "OK / Enter" to have the TV scan your USB device for the software upgrade.

Step 9

Select "OK" when prompted to confirm that you want to upgrade the software on the device. The TV begins the automated upgrade process and restarts when the process is complete.


If you’re unsure of which software version is currently installed on your TV, you can find out via the Support screen. Press the “Menu” button on your remote, select “Support” and then select “Contact Samsung” to display the Contact Samsung pop-up window. The software version running on your TV is listed next to the Software Version heading.

If you have a choice between using a USB key or a USB hard drive, use a USB key. Hard drives can be formatted in several different ways, and if yours is not configured in a compatible format, your Samsung TV may have trouble reading it properly.


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