All DirecTV receivers come equipped with a telephone line jack on the back of the receiver. This jack allows you to connect the receiver to a land-based phone line. This connection is required to order DirecTV Pay-Per-View programs through the receiver's menu. This connection can also be used to display caller ID notifications on your TV. There are a few things you should check if you are having problems displaying caller ID notifications through the DirecTV receiver.
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You must subscribe to Caller ID service through your local phone company to use the DirecTV receiver to display caller ID notifications. If caller ID service is currently not included in your phone plan, contact your phone company to request that the service be added to your plan.
Confirm that the telephone cable connected to the "TEL LINE" jack on the back of the DirecTV receiver is plugged securely into the jack. Confirm that the other end of the telephone cable connected to the telephone wall jack is plugged securely into the jack. Examine the telephone cable itself for defects. If you notice a section of the cable where the insulation around the telephone wire is stripped away, for example, replace the cord.
Check Equipment Specifications
If the receiver is connected to a wireless phone jack instead of a telephone wall jack, refer to the owner's manual for the wireless phone jack to check its specifications. Not all wireless phone jacks are equipped to transmit caller ID information. If you are using a wireless phone jack that is not equipped to transmit caller ID information, you will either have to replace the device with a wireless phone jack that is equipped to transmit caller ID information, or connect the receiver directly to a telephone wall jack.
Test Other Equipment
If the other end of the telephone cable that is connected to the DirecTV receiver is not plugged directly into the telephone wall jack, connect it directly to the telephone wall jack. This means that if the cable is plugged into a telephone line splitter or DSL filter, for example, unplug this device from the telephone wall jack. Then plug the receiver's telephone cable directly into the wall jack. If you are able to receive caller ID notifications with this direct connection, this is an indication that there is a problem with the device into which the receiver's telephone cable was previously plugged.
Make sure the receiver's caller ID notification feature is turned on. To activate the feature on a non-DVR DirecTV receiver, press "Menu" on the DirecTV remote. Select "Caller ID" or "TVmail & Caller ID" from the main Menu. Select "Turn On Notices." To turn the feature on with a DirecTV DVR, press "Menu" on the DirecTV remote. Select "Caller ID & Msgs." Select "Edit Settings." Select "Caller ID." Go to the "Notifications" tab. Turn the notifications on.