How to Disconnect the AT&T Landline Service

By Angela M. Wheeland

With the popularity and convenience of cell phones, many people find that the home landline is not a necessity. According to the Centers for Disease Control and Prevention, 25.5 percent of homes only had wireless services during the final part of 2009. In addition, 15 percent of homes had landline service but received the majority of phone calls on wireless phones. Deciding to disconnect your AT&T landline service can be a money-saving decision if you rarely use your home phone.

Step 1

Call AT&T at 800-288-2020. AT&T is open 7 a.m. to 5 p.m. CST Monday through Friday.

Step 2

Enter your home phone number and state the reason you are calling. The voice-activated service will transfer you to a customer service agent.

Step 3

Give your information to the customer service agent and inform her that you will be disconnecting your landline service. The agent may transfer you to the disconnection department.

Step 4

State the reason for your disconnection. The customer service agent may attempt to compromise the price of your service to keep you as a customer.

Step 5

Receive your disconnection date. You must pay for your service up to the date of disconnection. Try to negotiate an earlier date to save money.