How to Get Out of a HughesNet Contract

By Kay Ireland

Many people who use and love their HughesNet Internet, but there are also some who would like to opt out of their service for whatever reason; bad service, high prices, a new contract with another provider or alternative arrangements. Whatever the reason, HughesNet requires its users to carry a contract with their service for a certain number of months before they are eligible for cancellation.

Step 1

Call HughesNet Customer Care line at: (888) 667-5537.

Step 2

Explain why you need to cancel. It may be exempt from a cancellation charge. Reasons for exemption include a death of the primary contract holder or a transfer to a new account. Reasons that do not qualify for exemptions include dissatisfaction with the service or getting a new Internet service provider. If your reason is not considered exempt, you'll need to pay a $300 cancellation charge, as your contract states.

Step 3

Ask the customer care representative for a return mailing label. HughesNet will email a label you can print out.

Step 4

Package up your equipment and send it back to HughesNet, using the return mailing label. When HughesNet receives it, they will refund $200 of your cancellation charge.