Shopping online may be a hit-or-miss experience, especially when the item arrives with missing or damaged parts. As one of the major companies to send money and pay for purchases online, PayPal offers a convenient way to return items to the seller. The buyer prints a return shipping label containing a tracking number, then PayPal sends a confirmation email to both parties. The buyer initially pays for return shipping through a PayPal account, then the seller issues a refund according to the company's policies.
Video of the Day
Step
Ask the seller via email or telephone if you can return the item and if the company will pay for return shipping. Inquire about additional policies, such as including a reason for the return or the original invoice.
Step
Navigate to the PayPal website and log in to your account using your email address and password.
Step
Click the blue "My Account" tab at the top of the screen, then click "History."
Step
Scroll down and find the payment corresponding to your purchase, then click the "Details" link next to "Payment Status."
Step
Click "Return Shipping Label" located at the bottom of the page. Enter the shipping information, then click "Continue."
Step
Double-check the information you provided on the form, then click "Pay and Continue." Print the label by clicking "Print" in the dialog box and check your email for confirmation from PayPal.
Step
Take the item and label to your nearest post office. Ask the clerk to pad the item, if necessary, and box it. Include any additional items required by the seller.
Step
Purchase Delivery Confirmation to have a backup record of delivery, then attach the label to the package and mail it.
