How to File Consumer Complaints Against ATT Wireless

By Kimberly Hodgkins

File a complaint with the appropriate agency if you are unsatisfied with your wireless services and feel you have a legitimate complaint. There are various methods to filing consumer complaints regarding wireless services. It is always best to try to resolve the matter first with the wireless company.

Things You'll Need

  • Computer
  • Printer
  • Paper
  • Internet

Submitting Complaints

Step 1

Submit complaint to AT&T. Reach customer service by calling (800) 331-0500. Submit a complaint letter to AT&T Headquarters, AT&T Inc., 175 E. Houston St., San Antonio, TX 78205. Also submit a complaint letter to the wireless division at AT&T Mobility, 5565 Glenridge Connector, Atlanta, GA 30342; send a copy to its fax at (866) 783-9099.

Step 2

Submit a complaint to the Federal Communication Commission only after trying to resolve the issue with AT&T. Be prepared to submit your personal contact information, details of your wireless company and any correspondence you have had with it. File a complaint by visiting support.fcc.gov, click on "Complaints,,click on "Filing Consumer Complaints,, click on "Wireless Telephone" and click on the appropriate type of complaint.

Step 3

Complain to the FCC by an alternative method. You may also file a complaint by telephone, fax, email or mail. Send a complaint by mail to Federal Communications Commission, Consumer & Governmental Affairs Bureau, Consumer Complaints, 445 12th Street, SW, Washington, D.C. 20554. File a complaint by fax at (866) 418-0232. Submit your complaint and any supporting documents by email to fccinfo@fcc.gov.

Step 4

File a complaint with Attorney General office. Locate your attorney general's office by going to naag.org, scroll down to the United States map and choose the appropriate state. Most Attorney Generals' websites list a link to filing a complaint. Click on the link, follow the instructions to filing a complaint.

Step 5

Contact the BBB. Visit bbb.org, click on the USA site, click on "File a Complaint". The Better Business Bureau (BBB) assists consumers or businesses in resolving their complaints with companies. These complaints usually consist of products or services. Upon filing the initial complaint, it will be forwarded to the business in which you have you have submitted the complaint, within two business days. The business then has 14 days to respond; if the business has not responded within that time frame, a second request is made. Once the response is received from the business, you are notified.