How to Find Your Voicemail Password on Your Cell Phone

By Amy Romero

We have all forgotten passwords before. For some accounts, it can be nearly impossible to reset a password. Luckily, cell phone voicemail passwords are relatively easy to change so that you can access your messages again. Most of the time, a call to the customer service department of your cell phone company will result in a fix. Some companies offer online services, including a chat function and websites where you can also reset your password easily.

Verizon Wireless

Step 1

Dial *611 and press "Send" from a Verizon Wireless handset.

Step 2

Press "2" in order to reset your password.

Step 3

Press "1" when asked for your password. You will be asked to verify billing information, and you will then be prompted to reset your password.

AT&T Wireless

Step 1

Dial 611 from your handset.

Step 2

Press "3" for Voicemail.

Step 3

Press "3" to reset your password.

Step 4

Enter your billing zip code for verification purposes. You will then receive a text message with a temporary password. If you prefer not to receive a text message, call 800-331-0500 to reset your password instead.

Step 5

Press and hold the "1" on your keypad.

Step 6

Press "4" to select personal options.

Step 7

Press "2" to select administrative options.

Step 8

Press "1" for password, then follow the prompts to change your password.


Step 1

Register as an Account Administrator at the My Sprint web page (see Resource).

Step 2

Select "My Subscribers."

Step 3

Select "Reset Voicemail Password". Your password will be temporarily set to the last seven digits of you phone number.

Step 4

Log into your voicemail from your handset using this temporary password, and follow the prompts to set a new permanent password.

Tips & Warnings

  • Call customer service if your service is with another company. The customer service number can be found on your last bill. Your account number will also be on that bill. They will need you to give them that number. Tell the customer service representative that you'd like to reset your password, and they will verify your identity and proceed with changing it for you.