How to Transfer Calls on an Avaya Phone System

By Andrew Tennyson

Transferring calls on an Avaya system varies somewhat depending on whether you’re using a desktop model or one of the company’s touch-screen Media Station units.

E169 Media Station

Step 1

Tap the “Transfer” icon on the E169 Media Station's screen to put the active call on hold.

Step 2

Enter or select the number to which you want to transfer the call. The screen presents a number of options to facilitate the transfer. Tap the dial pad to enter the number manually. Tap “Recent Calls” to select from a list of recently-called numbers. Tap “Contacts” or “Favorites” to select from a list of saved contacts.

Step 3

Tap “Transfer” again when the called number picks up to finish transferring the call.

Desktop Phones

Step 1

Press the “Transfer” button on your Avaya desktop system to put your current call on hold.

Step 2

Dial the number to which you want to transfer the call. Alternatively, if the number is listed in your directory, press the “Dir” button and select the number to which you want to transfer the call. You can also press “Redial” to transfer the caller to the most recent number you called from your Avaya desktop system.

Step 3

Press either the “Transfer” key or the “Complete” button to complete the transfer.

Tips & Warnings

  • After you tap “Transfer” the first time on the E169 Media Station, you can abort the transfer and return to the original call by pressing either “Cancel” or “Touch to return to call.”
  • After you complete the transfer on the E169 Media Station, the device returns to idle mode.
  • On desktop models, press “Cancel” at any point during the transfer process to abort the transfer and return to the original call.
  • Information in this article applies to Avaya’s 1400 series desktop phones. It may vary slightly with other Avaya desktop models.