How to Find Trac Phone Records

By Lori Spencer

Obtaining a copy of your call history from most wireless carriers is as simple as logging into your account on the wireless provider's website. Getting phone records for a prepaid cell phone, however, can be a much more labor-intensive process. TracFone, one of the more popular prepaid cell phones on the market, will release call detail histories directly to the account holder or an authorized representative without a subpoena; you'll just need to provide some required documentation or a copy of the police report if your phone was stolen.

Things You'll Need

  • Proof of ownership or subpoena

Step 1

Contact TracFone Customer Service at 800-867-7183. Choose option "4" from the automated system, which connects you to a live person. Tell the customer service representative that you need to obtain a copy of your call detail history and ask him to send you the correct form.If you are trying to obtain another person's phone records for a court case and have a subpoena, ask for the Subpoena Compliance Department.

Step 2

Fill out the form (TracFone will also accept a notarized letter) with the following required information: Account holder's name and address Cellular numberThe phone's ESN/IMEI (on the back of the phone's battery compartment)

Step 3

Include a statement made under penalty of perjury that you are the legal owner of that phone, or are authorized by the account holder to obtain call detail records. If the account is not in your name, you must have a notarized letter from the account holder authorizing you as her representative.

Step 4

Remove the back panel of the phone and battery, and make a clear photocopy of the ESN/IMEI and serial numbers on the sticker located beneath the battery pack.

Step 5

Choose a specific time period for which you are requesting the call detail history. TracFone can retrieve older archived records (2 years and older) upon request.

Step 6

Fax or mail the documentation prepared in the previous steps to TracFone at the address or fax number provided on the request form. Your request will be processed within 30 days and the call detail history sent to you via postal mail.