How to Disable Sprint Phone Service Online
Switching your phone to a different provider allows you to take advantage of the new provider's rate plans and various features that may not be available on your current provider. For example, you may wish to use a provider that operates phones on the GSM network, whereas Sprint uses a CDMA network. Although you cannot disable your account directly on the Sprint website, you can disable the account by transferring service to a new provider online. Several providers offer port options online.
Dial "611" and press "Send" to reach Sprint customer service. Inquire about the amount of time left on your account. If your contract has expired, you will not incur a cancellation fee when you close the account. If you have time left on the contract, you will occur a cancellation fee. Be sure to ask about the fee.
Browse to a new provider's number porting page. Porting your phone number cancels your Sprint service and opens an account with you new provider. Follow the printed instructions to complete the port process. For example, enter your current phone number to assess whether the new provider can port your number. If successful, you will be asked to enter your billing information, select a new phone number and rate plan, and set up an online account with your new provider. Before confirming the port request, be sure you are prepared to pay your cancellation fee with Sprint.
Confirm that the port has been completed by checking your port status. Either call the new provider directly, or attempt to make a call on your device after the waiting period given to you by your new provider. The porting process may take several days to complete. If your phone isn't working, call your old provider to ensure that the account was disabled and transferred.