How to Fix a Computer With a Blue Screen
If your computer freezes while you're working on a program and the display screen changes to blue, write down Windows error information. Make certain that you copy the all-caps error code and hexadecimal values exactly as shown. Most common problems are caused by conflicts with an incompatible driver for a new hardware device that you recently installed on your computer. Follow Windows instructions and determine what you need to do to fix the problem.
Things You'll Need
- Windows operating system
Disconnect the new hardware device from your computer and uninstall the drivers. Check to see if this fixes your blue screen problem. If so, browse the Internet and visit the manufacturer's website for the hardware device. Search for an updated or the latest version of the driver. Download and install the new driver on your computer.
Examine the blue screen error message to determine if Windows lists a specific driver. If you haven't recently installed new hardware on your computer, the driver that's causing the problem may be corrupt. Uninstall the old driver and reinstall a new driver.
Use the "Event Viewer" when a blue screen error occurs. Windows normally adds information to the system's log files. You can review the files and use the information to troubleshoot your computer.
Press the "Start" button on the taskbar. Highlight and click on "Run" and type "eventvwr.msc" in the run command box. Then, press the "OK" button. The "Event Viewer" window box will pop up on your display screen.
Search the left-hand pane of the "Event Viewer" and highlight the "Application" or "System" icon. On the right-hand pane, three different events will be listed. You should see "Information," "Warning," and "Error." The events are sorted by the time that the event occurred. Scroll down to the approximate time of your last system restart and double-click on the events.
Read the event message listed under "Properties" to help identify and determine the type of event that occurred. For example, if one of the events points to a specific driver, you should focus on this error message to help resolve the blue screen problem.
Log on to the Internet and use a search engine to help you find additional information about how to fix a specific blue screen error. Type the event ID into the search box and browse websites, such as Microsoft.com or Eventid.net for technical advice and what steps you can take to help resolve your computer's blue screen errors.