How to Master Reset a BlackBerry

By Racquel Ricci

BlackBerry phones come in many different models with a variety of features. With a BlackBerry, you can store information, take pictures, listen to music, browse the Internet, check your email, text and BlackBerry Messenger friends. When your BlackBerry phone has an issue that prevents you from using these features that you need in your day-to-day life, one of the simplest ways to fix the issue is to perform a master reset.

Things You'll Need

  • Service provider contact information
  • Paperclip
  • USB cord

Reset Without Losing Data

Step 1

Back up all of the information that you wish to keep from your BlackBerry device. Attach the USB cord that came with the device between the phone and the computer, and upload all of information that you wish to save from the device to the computer. Save the information in a folder on your computer that you will be able to find in the future to reload the information back onto your BlackBerry device.

Step 2

Remove the back cover. Straighten the paperclip and insert one end into the small hole on the back of the device labeled "Reset." This will reset the device without erasing any information but may only solve problems with the device locking up and not hardware or software issues.

Step 3

Replace the back cover and turn on the BlackBerry. The device should function properly but will still have all prior information and settings.

Restore Factory Settings

Step 1

Press and hold the "Alt," "Shift" and "Delete" buttons to completely wipe your BlackBerry device and restore it to factory settings. This will work to master reset the BlackBerry Bold, Bold 2 and 9700 Series phones.

Step 2

Go to the "Menu" section of your BlackBerry device to reset a BlackBerry Curve and BlackBerry Tour phones. Go to "Options," then "Security," then "Options," then "General Settings," then "Menu," and click on the option to "Wipe Handheld." This should restore the device to the original factory settings and erase all information and settings previously stored on the phone.

Step 3

To reset the BlackBerry Magic devices, remove the back cover and remove the batter or hold down the "End Call" button to turn the device off. When the device is off, hold down the "Back" and "Home" buttons and hit the "End Call" button. When a technical screen pops up select the "Menu" option, which will restore factory settings.

Step 4

Go to "Device Info" and select either the "Partial Erase" or the "Full Erase" options to either partially erase data or restore factory settings for your BlackBerry Palm Pre.

Step 5

Remove both the battery and SIM card from your BlackBerry Sidekick. Hold down the "R" button on the keypad and re-insert the battery. Wait until the device has completely re-booted before releasing the "R" button. Once the device has re-booted, remove the batter and re-insert the SIM card and battery. Your device will be restored to factory settings.

Tips & Warnings

  • If your BlackBerry device does not reset after trying the above methods, contact your cellular phone service provider as they may need to reset the device for you.