How to Uninstall K9 Without a Code

The online filter program K9 Web protection provides parental controls to prevent access to websites such as gambling and pornographic sites. Once you install K9 Web Protection, you will have a difficult time removing the software if you do not remember the administrator password or have access to the email address you used during installation. If you attempt to uninstall the software and enter the wrong password, K9 will block your Internet access. If you have administrator access to the computer system, you can work around the requirements and uninstall the program.

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You can uninstall K9 even if you don't recall your password.

Step

Navigate to the K9 Web Protection website (see the Resources section), and click on the button labeled “Free Download.” Fill out the online form with your first name, last name and email address. Click on the button “Request License” to initiate the sending -- via email to the address you provided -- a new activation code and a link to download K9 Web Protection.

Step

Log in to your email and write down the activation code provided in the new email. Follow the link to download the K9 software. Do not install the new software yet.

Step

Open the Task Manager by holding down the Control, Alt and Delete keys at the same time, and select “Start Task Manager.” Locate “k9filter” under the process tab. Select it, and click the “End Process” button.

Step

Locate the original installation of the K9 software in “c:\Program Files\Blue Coat K9 Protection” if you accepted the default installation settings. Navigate to the installation folder, and delete all the contents in the folder “Blue Coat K9 Protection.”

Step

Launch the K9 installer by double-clicking on the software you downloaded in Step 2. Use the activation code you wrote down in Step 2, and create a new password. Install the K9 software to the now-empty folder "Blue Coat K9 Protection."

Step

Open the Control Panel and select "Add or Remove Programs." Click on "Blue Coat K9 Protection" and then on the "Change/Remove" button. Select "Yes" to verify that you would like to remove the software. Enter the new password you created during installation in Step 5 and click "Uninstall."

Step

Restart the computer.