Kindle – Amazon’s electronic book reader – condenses your library into a single device. You can take thousands of books with you anywhere with the Kindle, but you can also use the device to check email and listen to music. From time to time a Kindle can get stuck – and not just in your purse. The software can freeze, leading to frustration and a bit of panic. Don’t worry, though, a frozen Kindle is easy to fix.
By default, the Kindle should rotate your content whenever you physically turn the device. If this isn’t happening, the device is frozen or – as a more simple explanation – the rotating feature is turned off. This might make it appears as though your Kindle is stuck, but the device is working – just not the way you’d expect. Click the “Text” key after rotating the device to manually enable rotation; otherwise, you can go to “Menu,” “Settings,” “Menus” and change the auto-rotate setting.
Amazon classifies general Kindle freezing issues under “Screen Issues,” which encompasses unresponsive screens. The most likely cause of an unresponsive screen is a low or nearly depleted battery. Even if the Kindle is plugged in to your computer or a charge, a low battery can cause the device to lock up. Unplug the Kindle and slide and release its power button. The green light around the power button flashes twice to tell you the device is working; and then slide and hold the button for five seconds and release it to turn the device off completely.
If the device remains frozen after performing a soft reset (which involves holding the power button for five seconds), plug it in and let it charge completely and then try again. Failing that, you can perform a hard reset: unplug the Kindle and slide and hold the power button in place for at least 15 seconds, then release it. This forces the Kindle to perform a self-check and then shut down completely.
As with any electronic device that runs programs, the Kindle has an operating system (or system software) that is updated regularly by Amazon. If your device is freezing intermittently and with a full (or mostly charged) battery, it’s possible that your system software is corrupt and needs to be updated. Amazon makes new software updates available to download as part of the Kindle Support at Amazon.com.