DISH Network Troubleshooting
DISH Network provides premium television programming to your home using satellite signals which are received through the radar dish antenna usually installed on the roof of your house. On rare occasions, issues may arise with your service which may be blamed on a fault in your receiver, your antenna or simply due to the weather. Troubleshoot yourself to diagnose and possibly solve your issue without the need to wait for a service technician to come to your house.
Reset Your Receiver
Depending on your problem, it is almost guaranteed that if you call DISH technical support the first thing they will ask you to do is to reset your hardware. This is the same "fail safe" starting point most often associated with a computer problem. Resetting your DISH receiver is the same concept as rebooting your computer, which is fitting, since your receiver is really a computer itself. Depending on your receiver model, there may be a reset button on the front or back of the box. The location of this button is described in your user manual. If you have lost the manual, there is a link to download your model's manual in Resources. If resetting did not solve your problem, the next step is to turn off your receiver and unplug it for about 10 to 30 seconds before plugging it back in.
Signal Loss Due To Weather
Since DISH receives content from satellite signals, it may be affected by extremely bad weather. Thick cloud cover, snow and strong rainstorms may cause "rain fade" and may degrade or destroy your signal. Also, strong winds may temporarily move your antenna around so that a good signal is not possible. If your signal does not improve after the storm passes, it may be that your antenna was moved by the storm's winds. At this point you may need a service technician to realign your antenna for you. The steps to diagnose a signal loss or signal strength issue are described in your receiver's user manual. The steps may be dependant upon which model you own.
If your receiver is not working or is displaying some self-diagnosis error codes you may have a unit that needs to be replaced. Using your receiver's manual, you can attempt to look up the error code in the troubleshooting section of the manual. Follow the steps carefully that are outlined in the manual. If you cannot find a code in the manual, you should call technical support with the information and they will advise you on the next steps.
Channel Lineup and Account Issues
If your channel lineup has changed, or is missing programming you are paying for, you need to contact customer service. This issue is not something that is easily serviced on your own and will require a customer service representative to enable or reset your account settings to ensure your paid programming is authorized on your specific device. This step is especially important if, for instance, you bought or acquired an additional receiver and want to use it on an additional TV in your house. Your account information is directly linked to specific equipment serial numbers, so you must have new equipment added to your account.