How Do I Cancel My Order on AT&T?

By Leanne Canirs

AT&T is a company that provides cell phone, television, and Internet products and services. They offer a wide range of products you can order from the convenience of your own home. AT&T offers so many products that, although you think you want one particular item, you may find yourself later wanting something different instead. Fortunately, if you order the product online, you can follow a few easy steps to cancel your order.

Step 1

Wait for your order to process. This can take up to 24 hours after placing the order. Once the order processes, you will receive an email with the shipping information. You will be unable to cancel or modify the order until that time.

Step 2

Open your Web browser and navigate to Click the "Check Order Status" link at the bottom of the page.

Step 3

Type your order number into the "Order Search" option on the left side of the screen and then click "Search." Your order will now appear on the screen.

Step 4

Click the "Cancel Order" link underneath your current order. You will receive a confirmation email within 24 hours to confirm your cancellation.