How to Cancel an Amazon Order

By Andrea Ruiz is the largest online retailer in the United States. Selling millions of books, movies, DVDs, electronics, video games and a vast array of other merchandise, allows its customers to place, track and manage their orders through a user-intuitive web-based interface. Should you change your mind about an order after you have placed it, it's an easy, straightforward process to log in and cancel your order as long as Amazon hasn't yet dispatched it.

Step 1

Log in to your account. From the homepage, click on the link that says "Sign in" on the upper left next to the site logo. Enter the user name and password of the account with which you placed the order that you intend to cancel.

Step 2

Click the "Your Account" link on the right side of the screen. This link is located next to a "Help" link, and above the "Cart" and "Wish List" buttons.

Step 3

Click the "Your Orders" link in the subsequent screen, and select the "Cancel Items" button next to the appropriate order box.

Step 4

Select the items you'd like to cancel by clicking on the check boxes next to them. If you'd like to cancel the entire order, ensure that you've clicked all the boxes.

Step 5

Click the "Cancel Checked Items" button to cancel all the items you've selected for cancellation.

Tips & Warnings

  • You can go directly to the "Your Account" page by clicking on the link provided in the confirmation email that Amazon sent you when you completed your purchase.
  • You can contact customer service, but they will simply walk you through the online steps.
  • If Amazon has already shipped your order, you can't cancel it. You must wait for it to arrive and return it via shipped mail according to the shipment instructions.