How to Change Who Is in Charge of a Verizon Wireless Account

By Lee Tea

Changing who is in charge of your Verizon Wireless account is referred to as doing an Assumption of Liability, or AOL. When responsibility for an account is transferred from one individual to another, it means that the person who assumes the account will become financially responsible for all phones associated with that account. Transferring responsibility is similar to opening a new Verizon Wireless account, except that the contract term is not extended or restarted, but is transferred in its current term to the new owner.

Things You'll Need

  • Driver's license or other form of legal identification

Step 1

Get together with the person you would like to take over your Verizon Wireless account.

Step 2

Dial Verizon Customer Service at 866-212-6653 and press the appropriate buttons to speak with a customer service representative.

Step 3

Inform the customer service representative that you would like to transfer the ownership of your account.

Step 4

Provide the representative with identifying information to prove that you are the current account holder, such as the last four digits of your Social Security number, your home address or your account password, if you have one.

Step 5

Hand the phone to the person who you would like to take over your account. The customer service representative will ask that person for his personal information, such as name, address, birth date and Social Security number, so that they may run a credit check on the person. A satisfactory credit check on the would-be account owner is required to change the ownership of the account.

Step 6

Wait for confirmation that the would-be account owner has been approved to take over the financial obligation of the account and the duration of the remaining contract(s).

Step 7

Fax or mail in documents that are requested by customer service, if necessary. Processing time for these documents is usually three to five business days. When the documents are received and approved, the account will be transferred to the new account owner.

Tips & Warnings

  • There may be fees associated with an assumption of liability in some instances.
  • The new account owner may be required to pay a deposit to take over the account if Verizon feels that she is a credit risk.
  • After the account has been transferred to the new owner, the previous owner will be unable to make changes to the account.