How to Make Complaints to Facebook

By John Lister

You don't have to stand for inappropriate content on Facebook: The company encourages you to report content that violates its terms of use. The key categories of violation include posting graphic violence, harassing or bullying other users and posting spam. Content with nudity may violate the terms depending on context. You can also report accounts that falsely claim to be or represent a person or organization.

Reporting An Issue: Posts

To report a post, click the downward arrow that appears when you move your pointer to the top-right corner of the post and select "I don't want to see this," followed by "Why don't you want to see this?" You'll then see on-screen answers that vary depending on the type of content. If you aren't a Facebook user, report content at a dedicated page Facebook provides for that purpose (see Resources).

Reporting An Issue: Pages

Click on the " ... " button located on the cover photo of a page and select "Report Page," followed by "I want the page taken down." Select your reason from the options listed. If you only want to complain about a particular post on a page, click the downward arrow in the top of the post, select "I don't like this post" and select the reason.

Special Reports

Facebook has special pages for making some specific types of reports. These include reporting an account as being operated by somebody aged under 13, an account whose user has died and an account of an incapacitated user. Facebook says that if you see images of child abuse you should report it to Facebook and contact the National Center for Missing & Exploited Children; you should not comment on or share the image. (See links in resources.)

What Happens Next

After you file a report, you can check on what Facebook is doing with it and any actions the site has taken. To access this information, click on the downward arrow at the top of your Timeline, select "Settings" and then select "Support Dashboard."

Other Actions

Facebook recommends hiding content that you don't want to see but that does not violate any terms and conditions. To do so, click the downward arrow in the top of the post and select "I don't want to see this" or "This Is Spam." You can also use this menu to "Unfollow" somebody, which means you remain friends on Facebook but you won't see any of the person's posts.