How to Repair a Touchscreen Cell Phone

Your cell phone's touchscreen may sometimes not respond when you try to use it. The best time to take action is when the sporadic behavior first starts to happen; this way, you're more likely to prevent a total touchscreen freeze-up. In the event that your cell phone doesn't respond to touch commands at all, there's still something else you can try.

Step

Charge the battery until the battery indicator shows that your cell phone is fully charged.

Step

Touch the "Home" icon if your cell phone responds to touch commands, but the touchscreen still doesn't work. Otherwise, skip this step and go to Step 11.

Step

Touch "Main Menu," then slide the screen upward.

Step

Touch "Settings," then touch "Reset/Delete."

Step

Enter your lock code, then touch "Delete Stuff."

Step

Touch "Browser Cookies and Cache" to delete the stored browser cookies and cache. When finished, touch "Call Logs" to delete call logs, then touch "Downloaded Content" to delete all downloaded content.

Step

Touch the "Home" icon if your touchscreen is still not repaired.

Step

Touch "Main Menu," then slide the screen upward.

Step

Touch "Settings," then touch "Reset/Delete."

Step

Enter your lock code, then touch "Reset Settings" to reset your cell phone's settings to their factory defaults. This won't affect your Messaging, Call History, Contacts and Calendar settings. Alternatively, select "Reset Phone" to delete all of your Messaging, Call History, Contacts and Calendar settings, and restore your cell phone to its factory defaults. Touch "Reset" to complete the process.

Step

Put on disposable gloves, then slide the back cover off of your cell phone if the touchscreen still doesn't respond or fails to work. Clean the metal contacts with a soft, disposable cloth. Reinstall the battery and reattach the back cover. Replace the battery, if needed.