How to Reset My Verizon Phone

By Andre Zollars

Each phone requires a different set of instructions to reset it. While Verizon has a user friendly web site which makes it easy for you to get instructions on how to do just about everything with your phone, they do not tell you how to reset your phone. You will need to call Verizon's technical support to have a live person assist you, refer to the owner's manual for your phone or visit a Verizon phone store near you. A hard reset will erase all data and restore preferences to factory default specifications. Performing a hard reset is only recommended when the existing data has been backed up or is unwanted.

Things You'll Need

  • Cell phone
  • Telephone
  • User manual

How to Reset My Verizon Phone

Step 1

Contact Verizon customer service over the telephone and tell them the make and model # of your phone, i.e. LG ENV2. Explain to them that you want to reset the phone and they will walk you through the steps required for your phone.

Step 2

Bring your cell phone with you and visit your nearest Verizon store. Tell the customer service representative that you want to reset your phone and they'll walk you through the steps required for your specific phone.

Step 3

Check your user manual (if you have it) for instructions how to reset your phone. These can be found under "Settings and Tools" and "Security."

Tips & Warnings

  • A hard reset will erase all data and restore preferences to factory default specifications. Performing a hard reset is only recommended when the existing data has been backed up or is unwanted. It is possible to restore the phone to factory default settings without losing your contact information and user data, but it's best to have a professional help you to ensure you don't choose the wrong option.