How to Unfreeze a Touch Phone

By Renee Gerber

Touch screen smartphones are wonderful devices that most cell phone users now own. Although they are relatively easy to use, touch screen phones are, unfortunately, not perfect, and they can run into problems. These include applications becoming unresponsive and the screen itself even freezing while you are using it. However, there are ways you can troubleshoot your device so that you can get it up and running normally again.

Things You'll Need

  • Touch screen phone

Step 1

Turn off your touch screen smartphone. Push and hold the "On/off" button or "Power" and "Home" buttons for a few seconds until you notice the screen go dark and turn off.

Step 2

Turn the phone back on. Make sure to wait about 10 to 15 seconds prior to doing so.

Step 3

Wait until the screen completely loads. Try to access an application on the touch screen to see whether it is now responsive again. If the problem still persists, then go on to the next step.

Step 4

Remove the back cover from your touch screen phone. Pull out the battery, removing it altogether. Keep it out of the phone for at least 10 seconds.

Step 5

Replace the smartphone's battery and cover. Turn the phone back on. This should solve your problem.

Tips & Warnings

  • If your touch screen phone is still unresponsive after your troubleshooting efforts, you may want to call your wireless provider or visit a store in your area. They will either perform additional troubleshooting tactics, restore your phone to its original factory settings or give you a new device.