If your Verizon Wireless cell phone is having service issues such as bad or no reception, you will need to upgrade the towers. Some cell phone carriers provide regular tower updates such as AT&T, but Verizon Wireless customers will need to update the towers manually. This process can be completed with any cell phone, and it is a task that anyone can do quite easily.
Dial "*228" and then press the "Talk" button. The phone will ring as normal. You will then hear a recorded message, telling you that the towers have now been updated.
Turn off your Verizon Wireless cell phone by pressing down the "Power" button.
Turn on your Verizon Wireless cell phone.