How Do I Set Up an Email Account on Time Warner Cable?

By Andrew Tennyson

If you have a service contract with Time Warner Cable, you’re eligible to set up a free email account. All you need is the ten-digit phone number associated with your Time Warner Cable account. With that in hand you can register for a TWC or RoadRunner email address that you can then access using the TWC Mail webmail service and email clients on your computer or mobile device.

Step 1

Launch a new browser tab or window and visit the RoadRunner Username Retrieval Tool website (link in Resources). This is Time Warner’s official email account-creation tool designed for customers with Time Warner Cable accounts.

Step 2

Enter your ten-digit phone number in the provided field and click “Submit.” This number must be the one associated with your Time Warner Cable account.

Step 3

Answer the provided security question to verify your identity. When your identity is verified, your new email account username displays on the screen. Make a note of it as you will need it later. Click the “Create Password” button if you don’t already have a Time Warner Cable password. If you do, this is the password you use to log in to your email.

Step 4

Log in to the Time Warner Cable Mail website using your RoadRunner username and password to begin using your new email account.

Tips & Warnings

  • If you have a Time Warner Cable password but can't remember it, use the RoadRunner password reset tool. The site also displays a link you can use to retrieve your email username should you forget it in the future.
  • To use your Time Warner Cable email address in a desktop email client such as Microsoft Outlook, you must add it as a new account. To do this in Outlook 2013, click the “File” tab, select “Account Settings” and then select “Account Settings” on the drop-down menu. Click “New” on the Email tab to open the Add New Account dialog. Proceed through the automated account creation steps, using your new Time Warner account username and password.
  • If you are prompted by your email client to enter incoming and outgoing server address, both are mail.twc.com.