How to Cancel a JibJab Account

By Melissa McCormick

JibJab is a company that provides comedic video based e-cards that users can personalize by uploading photos to place your face or anyone's face in a dancing cartoon body. Users can then personalize these virtual cards even further with a message and send them to anyone through email. To send the cards, you must become a member by creating an account at sendables.jibjab.com. However, if you no longer wish to send JibJab e-cards, you can cancel your account through phone or email.

Cancel by Phone

Step 1

Call JibJab at 323-400-6307 if you have had an account for less than 30 days. In this case, you may request a full refund.

Step 2

Leave a voicemail with your full name and contact information.

Step 3

Specify that you would like to cancel your account and request a refund. You should receive a confirmation call or email once your voicemail has been received.

Cancel by Email

Step 1

Send an email to help@jibjab.net to cancel an account that is older than 30 days.

Step 2

Specify in your email the email address associated with your JibJab account, your full name as it appears on the credit card you used to start your account and the date of the last time you were charged by JibJab. You should receive a confirmation email when your account is canceled.

Step 3

Disconnect your Facebook account from your JibJab membership by first logging into JibJab with your username and password at sendables.jibjab.com.

Step 4

Click your Facebook photo next to your name toward the top of the page. This should direct you to your Facebook page.

Step 5

Move your cursor over the "Settings" button at the top of the Facebook page, click on "Application Settings" and then click the "x" to disconnect. Your Facebook page has now been disconnected from your JibJab membership, but you will not receive confirmation.

Tips & Warnings

  • Contact JibJab by phone or email if you do not receive cancellation confirmation about your account after a couple of weeks.