How to Cancel My Boingo Account

By Matt McGew

Boingo is a company that offers Wi-Fi hotspots at over 125,000 locations worldwide. Boingo offers a variety of subscription options to access these Wi-Fi hotspots. You can cancel your subscription at any time. However, Boingo does not offer refunds for already paid subscriptions. Additionally, if you have auto billing setup, you must cancel your subscription a minimum of five business days prior to your next billing date. To cancel your Boingo account, you will need to send an electronic message to Boingo's customer service department.

Step 1

Open an email client or Web-based email application and select the option to create a new email message.

Step 2

Enter "" in the "To" field of the email message.

Step 3

Enter "Cancellation" in the "Subject" field of the email message.

Step 4

Enter your name, billing address, last four-digits of your credit card number and your Boingo account number in the body of the email message. Additionally, please enter the phrase "Please cancel my Boingo account."

Step 5

Click the "Send" button to send the cancellation email to Boingo. You will receive a return email message with a cancellation confirmation number in approximately seven business days. Once you receive this email message, you have successfully cancelled your Boingo account.