How to Chat With a Representative on AT&T.com
The AT&T website offers a variety of help files that allow you to search for and find solutions for common problems. However, you might prefer to deal directly with an AT&T representative if you have trouble navigating the help files or are unable to find a solution for your specific issue. If you would rather not call AT&T or are unable to use a phone, use the website's live chat option to chat with a representative on your computer.
Type the address "www.att.com" in your browser's address bar and press "Enter" to view the AT&T home page.
Scroll to the bottom of the page and click the "Contact Us" link. This opens the AT&T Contact Us page.
Click the drop-down menu on the page and select "Personal." Click "Go."
Type your ZIP code or home phone number and click "Go."
Click a link at the top of the page to select a general category for your question, such as "Technical Support."
Click a link to select the AT&T product that you need help with, such as "DSL High Speed Internet."
Click the "Live Chat Support" button under "Get Assisted Help" on the right side of the page.
Complete the fields in the chat window to enter your name, phone number, location and support topic. Click the "Start Chat" button to chat with an AT&T representative.
Tips & Warnings
- The AT&T website may not offer chat support for all issue types and products.