How to Chat With a Representative on AT&T.com

The AT&T website offers a variety of help files that allow you to search for and find solutions for common problems. However, you might prefer to deal directly with an AT&T representative if you have trouble navigating the help files or are unable to find a solution for your specific issue. If you would rather not call AT&T or are unable to use a phone, use the website's live chat option to chat with a representative on your computer.

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Type the address "www.att.com" in your browser's address bar and press "Enter" to view the AT&T home page.

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Scroll to the bottom of the page and click the "Contact Us" link. This opens the AT&T Contact Us page.

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Click the drop-down menu on the page and select "Personal." Click "Go."

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Type your ZIP code or home phone number and click "Go."

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Click a link at the top of the page to select a general category for your question, such as "Technical Support."

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Click a link to select the AT&T product that you need help with, such as "DSL High Speed Internet."

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Click the "Live Chat Support" button under "Get Assisted Help" on the right side of the page.

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Complete the fields in the chat window to enter your name, phone number, location and support topic. Click the "Start Chat" button to chat with an AT&T representative.