How to Contact Gmail Customer Service

If you cannot log in to your Gmail account or experience issues while using the Web mail platform, get help by visiting the Gmail Help Center or posting a new thread in the Gmail Help Forum. Alternatively, phone and email support is available to corporate users with a paid Google Apps for Work subscription.

Video of the Day

Free Gmail Account

As a free user, Gmail does not allow you to contact its customer service department by phone. Getting support for Gmail requires you to either search the service's knowledge base or get help from other Gmail users by posting in the service's official help forum.

Search the Knowledge Base

Visit the Gmail Help website, enter keywords related to your issue in the search field and press Enter. Select the topic that most closely matches your issue from the search suggestions or from the topics listed on the next page and follow the steps listed in the article.

Gmail Help home page.
credit: Image courtesy of Google

Post a Question on the Forum

Get help from other Gmail users by visiting the Google Help Forum and clicking the New Question button. Give a thorough description of the issue you are experiencing and wait for Gmail users to reply to your thread.

New Question button on the Google Help Forum home page.
credit: Image courtesy of Google

Google Apps for Work Customers

If you or your company is currently an active Google Apps for Work customer, you can receive support for all Gmail-related issues either by dialing the 1-877-355-5787 toll-free number or by clicking the Support icon in your Google Apps for Work admin console.

Show Comments