How to Delete a Netzero Email Address

By Jackson Lewis

NetZero is a popular, low-cost Internet Service Provider (ISP) located in North America. They offer a low-end dial-up and an accelerated hi-speed Internet service. Although premium NetZero subscribers may use any email program they desire, subscribers to the cheaper NetZero ISP service must use the NetZero email client to access their email. Many times users will choose to upgrade to their premium service or switch to a different ISP to access their email. If you are in this situation, you may desire to remove the NetZero email program and delete your email address when finished with the service.

Things You'll Need

  • Administrator access to your computer

Step 1

Contact NetZero customer support (see Resources section below for link) and state your intention to cancel your account and delete your email address via the online Web form. NetZero will contact you within 72 hours during the workweek and will cancel the account, followed by deletion of your email address.

Step 2

Log on to your computer and select "Start" and then "Control Panel" if on Windows Vista. Other versions of Windows may require you to select "Start" then "Settings" and "Control Panel" from the computer's Start menu.

Step 3

Choose the "Add/Remove Programs" icon and single-click the NetZero program. Then, choose the "Add/Remove" menu button followed by "OK." When the un-installation is complete, close the "Control Panel" by selecting the "X" in the upper right corner of the window.

Step 4

Open the Windows File Explorer by pressing the "Windows + E" keyboard keys simultaneously. (The "Windows" key is located on the lower, left side of your computer and has a depiction of the Windows logo on the key.) Then double-click the "C: Program Files" directory on your computer.

Step 5

Left-click the NetZero folder if present, followed by the "Delete" key. Then restart your computer.

Step 6

Open the "My Computer" icon on your computer and double-click the "Dial-Up Networking" program icon. Left-click the NetZero icon and select the "Delete" key on your computer to remove the NetZero Internet connection. Restart your computer, and your NetZero email will be deleted.