How to Fix a Loss Packet Error

By Hugh Patterson

Packet errors occur when small packages of data get lost traveling across a computer network. Data is sent via "packets" from one computer to another. When the data packets get lost, performance issues occur that make applications such as online gaming and downloading difficult. IT professionals can be brought in to troubleshoot and repair the problem, but the cost can be great. Many packet loss problems can be resolved with little effort. Use a few simple techniques to fix this problem and save the cost of calling in a professional.

Step 1

Check all connections. Loose cables and power cords can cause transmission problems. Check the connections and cables that go from the wall to the router. Look for crimps and tears in the cable and cords. Replace any damaged wiring. Even a small crimp in a line can cripple data transmission.

Step 2

Reset the router and modem. Turn the computer off. Modems are built into most computers, so shutting down the computer will reset the internal modem. Unplug the power cord from the router. Leave both the router and computer turned off for three minutes. Plug the router's power cord back into the router. Allow two minutes for the router to reset itself. Turn the computer on. Allow five minutes for the computer and router to sync with one another before checking the system.

Step 3

Connect the computer directly into the router with an Ethernet cable. Plug the cable into the computer's Ethernet jack. Plug the other end of the cable into one of the router's Ethernet jacks. Wireless routers can malfunction when electrical interference or physical objects block their transmission path. A direct connection eliminates this problem.

Step 4

Install any available driver updates for the router. As the computer's operating system updates, older drivers used for hardware devices, such as a router, need updating as well. Check the computer's firewall settings to make sure that updates from the router's manufacturer and the Internet service provider are not blocked. The firewall can be accessed by opening up the control panel and selecting firewall settings. Check-mark the box next to the router manufacturer's name and the Internet service provider. Close the window.

Step 5

Check the DSL or phone's dial-up line. Use the telephone to listen to the line. A crackling hum indicates problems with the physical connection. Check the phone jacks for loose wires. Make sure the phone's cord plugs firmly into the phone's wall jack. The male end of the cord should fit tightly into the female jack at both the wall and the router.

Step 6

Clean up temporary files daily. Use the "Disk Cleanup" program or a second-party file cleaner. To access the "Disk Cleanup" program, go to the "Program Files" menu and select "Accessories." Choose "System Tools" and click on "Disk Cleanup." Check-mark all the selection boxes and run the cleaner. If problems persist, call the Internet service provider for additional assistance.

Tips & Warnings

  • Place wireless routers where they can broadcast an uninterrupted signal. Avoid placing the router on top of other electronic devices that can interfere with the router's signal.