How to Remove Comcast Spamware From a PC

By Techwalla Computers Editor

It's standard procedure for Comcast technicians to install software on your computer when they set up your Internet connection. However, you don't need to run any Comcast software to connect to the Internet. Follow the instructions below to remove Comcast software from your computer and Comcast branding from Internet Explorer and Outlook Express.

Step 1

Click on the Windows "Start" button. Click on "Settings" and "Control Panel."

Step 2

Double-click the "Add or Remove Programs" icon. Look for a program called "Desktop Doctor." Select it, and click the "Remove" button. If you see a prompt confirming the uninstall, click "Yes."

Step 3

Scroll through the "Add or Remove Programs" window. Remove "Service Agent." Remove any other programs installed by Comcast, including redundant anti-virus software.

Step 4

Bring up the "Run" command from the Windows Start menu. In the box labeled "Open," type "Rundll32 iedkcs32.dll,Clear"

Step 5

Type "regedit.exe" in the run command box. Browse to the key "HKEY_CURRENT_USER\Identities\{** Identity ID **}\Software\Microsoft\Outlook Express\," followed by the version number of Outlook Express. Right-click "WindowTitle" in the right window. Choose "Modify." Go to the "ValueData" line. Highlight "Provided by Comcast" and hit the delete key.

Step 6

Click "Tools" in your Internet Explorer menu. Go to "Internet Options." Select the "Programs" tab and click the "Manage Add-ons" button. Look for Comcast-branded browser add-ons called "ComcastHSI" and "Support." Click the name, then click the "Disable" radio button.

Tips & Warnings

  • If you are using a Comcast firewall or anti-virus software, do not uninstall it unless you have a replacement.
  • The Comcast installation may disable or uninstall your antivirus software, firewall and other software. Reinstall these after removing the Comcast software.