How to Report AT&T DSL Outages
AT&T is a major communications company that provides many services, including DSL Internet service. DSL is an Internet service that provides a much faster network connection than a standard dial-up connection. However, even though DSL is significantly faster than dial-up, it still uses regular telephone lines to send data. Therefore, service interruptions can occur when telephone lines are damaged or broken. You can report DSL outages to AT&T so that AT&T can fix the outage as quickly as possible.
Call AT&Ts DSL outage hotline. The phone number is 877-937-5288. This is a toll-free number.
Listen to the menu prompts. Press "3" on your phone's keypad to enter the "Technical Assistance" menu.
Allow the "Technical Assistance" to play. Press "2" to report an outage of DSL service.
Wait for the service to connect you to the correct customer support agent. The phone will ring when trying to connect you to a support agent.
Report the outage to the customer service agent. The agent will ask you for the zip code of the outage. Provide the agent with all information she requests.