How to Restore Deleted Files in Norton

By Steve Gregory

Norton security programs -- such as Norton Internet Security and Norton 360 -- move files and programs that are suspected security threats to the Security History Quarantine. This location is a safe place to store security risks and threats because it isolates suspected items from the rest of your operating system. Files in the Security History Quarantine are not permanently removed from your system. Your Norton program’s Quarantine Restore window has a Restore function that can return a quarantined file to its previous location.

Step 1

Launch your Norton program -- such as Norton Internet Security -- then click "Advanced."

Step 2

Click the "Quarantine" text link in the Computer Protection section to open the Security History window.

Step 3

Select the file or program that you want to restore, then click "Options" in the Details section to open the Threat Detected window.

Step 4

Click the "Restore and Exclude This File" button to open the Quarantine Restore window.

Step 5

Select the "Exclude This Risk From Future Scans" check box. Selecting this option prevents your Norton program from detecting the item in the future.

Step 6

Click the "Yes" button, wait for the program to restore the item to its previous location, and then click the "Close" button.

Tips & Warnings

  • If you suspect a program or file may be a security risk, isolate it from the rest of your system by manually adding it to the Security History Quarantine. Open your Norton program, click "Advanced," and then select "Quarantine" in the Computer Protection section. Click the "Add to Quarantine" button, then enter a name for the item in the Description field. Click the "Browse" button, then browse to the suspected item. Double-click the item to select it, then click the "Add" button. Click the "OK" button after the program confirms that the item was successfully quarantined.
  • If you manually quarantined a file or program, you can also manually restore the item. Open the Quarantine section of the Security History window, select the file, and then click "Options" in the Details pane. Click the "Restore" button, and then click "Yes" to confirm that you want to restore the item. Wait for the item to return to its previous location, then click "Close."
  • You can manually submit a quarantined item to Symantec for investigation. If the item is determined to be a threat, it is included in all future definition and security updates. Open the Quarantine section of the Security History window, then select the file. Click "Options" in the Details pane to open the Threat Detected window. Click the "Submit to Symantec" button, and then click the "OK" button.
  • Don't restore an item unless you are confident that it is not a threat to your system.
  • Don't exclude a file or program from future scans unless you are certain the item is safe.
  • Information in this article applies to Norton Internet Security 2014. Instructions may vary slightly or significantly with other versions and products.