How to Transfer Comcast Email Accounts

Moving and transferring cable and Internet accounts is a frustrating process if you have to set up everything from scratch. Comcast offers an option that allows you to transfer your email accounts with a tool called “TrueSwitch.” When you install this tool, you link your old email account to your new Comcast account, and have access to both -- it automatically transfers any information from the old account.

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Use Comcast's TrueSwitch to avoid frustration when changing email accounts.

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Go to Comcast’s TrueSwitch website (see Resources).

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Check the box agreeing to the terms of service and acknowledging that you are at least 13 years old and click “Begin.”

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Click the message displayed in the bar at the top of your page if you receive a warning stating that you need to install “ActiveX Control.” Select “Install ActiveX Control” after you click on the bar.

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Double-click the “EasyChange Powered by TrueSwitch” icon on your desktop if the wizard does not start running automatically.

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Select “Express Switching,” which is the recommended option. You can choose “Custom Switching,” but you must know which custom settings you want to use for copying your information.

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Click the blue link “License Agreement,” check the box next to it after reading and click “Next.”

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Select “Enter an email address not listed here” from the drop-down box in the “Old Account” field.

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Select your previous Internet Service Provider and click “Next.”

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Enter your previous user name and click “Next.”

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Select “Enter an email address not listed here” from the drop-down menu in the “Comcast User Name” field.

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Type in your Comcast-assigned user name and click “Finish.”

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Enter the passwords for your previous account as well as your new account, and click “Next.”

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Click “Next” to begin copying all of your information from your old account to your new Comcast account.

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Click “Close” once you review the information that was transferred. When you sign into your Comcast email, you will see multiple mailboxes -- one is your Comcast email and the other is your previous email; you can access both.