I Can't Get My Philips TV to Sync With My Computer

The Philips Wi-Fi MediaConnect USB adapter works on most Philips TV models manufactured after 2010. If you have a television manufactured before 2010, your model may not support the ability to use MediaConnect. Wi-Fi MediaConnect lets you play online content using any format supported by your computer. This includes streaming content, home movies, family pictures and music from your music library.

African man watching television in bed
A man is relaxing in bed watching TV.
credit: Don Mason/Blend Images/Getty Images

System Requirements

Make sure your computer meets the system requirements for Wi-Fi MediaConnect. If you don't use the correct Wi-Fi security profile, you may have issues connecting your television to your network. Wi-Fi MediaConnect supports WEP, WPA and WPA2 security protocols. While you can use a Netbook, it must support the minimum system requirements. Windows XP or higher, a Core 2 Duo 1.8GHz or higher processor, 512MB RAM and a network card that supports Wi-Fi 802.11g. For best results, use a computer with a faster processor, at least 1GB of RAM and a Wi-Fi 802.11n network card.

Set up and Network Connection

The Wi-Fi MediaConnect USB device requires you to download software from the Philips website and install it on your computer (link in Resources). You will need the 12 digit code found in the Menu system of your device. Follow the prompts in the installation wizard to set up and prepare your Wi-Fi USB adapter for use. If you lose the download key, you need to contact Philips customer service to get a new one. Once you install the software, connect your television to the correct network. You might need to enable your firewall to allow Wi-Fi MediaConnect to transmit data between your computer and television. If you can't connect, try restarting your computer and wait a few minutes to establish the connection.

Minimize Interference

Place your Wi-Fi router in a place free of potential electronic interference. Avoid placing the router near microwaves, cordless phones; Bluetooth devices and even fluorescent lights can hamper your connection. Additionally, avoid placing the television too far away from the wireless router. Steel, concrete and metal-reinforced walls can also interfere with your wireless router, but switching the router from the 5GHz mode to 2GHz mode can improve penetration in walled off areas. If you still can't connect your television to your network, try running an Ethernet cable between your router and television set.

Connection Issues

When your Wi-Fi USB adapter can't connect to the network, you might get a message that your network can't be confirmed. Usually, this indicates that you entered the wrong Wi-Fi password. Select the "Home" button and choose "Setup" on the Options screen. Carefully, enter your password and try to connect to the network again. If you still can't connect, access the PC Media Files section by selecting "Home | Setup | Network Settings | Show PC Media Files." Set the Show PC Media Files to "On." Also, make sure to shut down any media players on your computer when starting MediaConnect. Once you make a connection, you can use the media players again.