Users of iPods, iPhones and iPads, as well as computers running OS X and Windows operating systems are familiar with Apple's iTunes store, a digital content store where users can purchase and download digital media including music, movies and books. In 2011, Apple had more than 200 million registered iTunes accounts tied to credit or debit cards. If you are an iTunes user and notice unauthorized charges on a credit or debit card associated with iTunes, your account has been compromised. Act quickly to defend your account against further charges.
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ITunes is built in to all current Apple mobile devices and computers, and it can be downloaded and used on Windows computers as well. The iTunes Store allows users to browse a virtual store and download content directly to their devices of choice. ITunes users pay for digital content in one of three ways: by purchasing prepaid iTunes cards at a retailer, through an account linked to a credit or debit card or by redeeming a gift certificate. When activating a prepaid card or gift certificate, the amount of credit you have left is displayed on your iTunes Store screen. ITunes accepts all forms of credit cards including Visa and MasterCard.
Recognizing fraud on an iTunes account can sometimes be difficult; hackers often make small purchases at first so the account holder does not realize his account has been compromised. Often, the account holder brushes off these small charges as some he forgot he made, only realizing the account has been hacked when a large purchase occurs. Check your iTunes purchase history frequently to watch for purchases that look unfamiliar. If your credit or debit card is linked to your iTunes account, keep a close eye on your statements to catch any unauthorized charges.
Contacting iTunes Support
After you determine that the charges on your account are not your own, contact iTunes support immediately. There are two ways to contact support: through Apple's website or via telephone. Have your account details ready, along with a description of which items were bought without your consent. Follow the instructions from the Apple representative to regain access to your account and to have your money refunded.
Apple resets your account password at this point and you must enter a new password. Use a password that is unique to the iTunes account; do not share passwords with any other account you own. Use a combination of letters and numbers to create a password of high security.