My Toshiba Won't Shut Down

By Anne Hirsh

Your Toshiba laptop computer runs some version of the Windows operating system, which will not allow the computer to power off if a program is not closed. Even if you have closed all programs you are working on, sometimes a background process will fail to close properly, so your computer will continuously display a message stating that Windows is shutting down. You can take some steps to shut down your laptop when this happens.

Step 1

Press "Ctrl" and "Alt" and "Delete" on your keyboard simultaneously. This should launch the Task Manager window. In newer Windows systems, you may need to click "Start Task Manager."

Step 2

Click on the "Applications" tab and click on any program listed. Click "End process" and confirm that you want the process ended.

Step 3

Shut down your computer through the "Start" menu again if it does not resume shutdown automatically when the applications are closed.

Step 4

Press and hold the power button for at least 10 full seconds to force the laptop to shut down if the Task Manager method does not work or if you get no response to pressing "Ctrl" "Alt" and "Del."

Step 5

Look at the power lights on the front edge of your computer. If the forced shutdown with the power button worked, these will all be dark.

Step 6

Unplug your laptop if your power indicator light still flashes periodically, which indicates your computer is in hibernation mode rather than off.

Step 7

Remove the battery by turning the laptop over and pressing the battery cover latch in the direction indicated by the arrow next to the latch. Some models have two latches that you must press at the same time. Pull the battery all the way out of the slot.

Step 8

Press the power button a few times to drain any remaining power. This will shut the system down completely. Allow the computer to rest for about a minute, then replace the battery and plug it back in, if desired.

Tips & Warnings

  • Windows may show an error screen the next time you restart the computer. From there, you can choose to restart the computer normally or in "Safe mode."
  • If you force a restart, you may lose unsaved data.