What is Salesforce?

Salesforce is a leading customer relationship management (CRM) software and cloud computing available in over 800+ applications in 16 languages. This prominent software has created a wave of functionality for sales and marketing professionals worldwide.

History

Large companies were in need of an integrative, customer CRM software to manage their business information within days or weeks - Salesforce provided the answer and has grown into a world-wide leader in CRM and cloud computing for businesses of all sizes.

Significance

CRM software provides organization, web 2.0 platforms for collaboration, and distinctive sales projects.

Types

Salesforce's main web-based CRM software is available for management of sales projections and orders, marketing plans, knowledge management, service and support, partner relationships, analytics, and customer application development. Each is designed for the unique needs of different industries.

Features

The web-based CRM includes an interactive dashboard, and custom reporting tools for leads and contact management.

Expert Insight

Salesforce is a proven system to help manage large volumes of information across an organization and improves communication between departments for exceptional customer service.