Why Isn't Netflix Streaming on My iPad?

The Netflix app is designed to enable Netflix subscribers to stream content on mobile devices, including the iPad. If your iPad running iOS 8.1 isn’t streaming Netflix properly, perform a few troubleshooting procedures to address the problem.

Young couple watching cell phone and tablet computer on bed
Multiple devices on the same network can affect streaming quality and speeds.
credit: View Stock/View Stock/Getty Images

Perform Basic Troubleshooting

Restarting your iPad is often the quickest way to address many network and application issues. Press the “Sleep/Wake” button, and then confirm you want to reboot the device. If this does not fix the problem, press and hold the “Sleep/Wake” and “Home” buttons until the Apple logo appears. Release both buttons and wait for the iPad to reset itself.

Check Your iPad’s Wi-Fi Connection

You need a strong and fast Internet connection to stream Netflix on your iPad, so make sure you’re connected to a decent Wi-Fi signal. To check your Wi-Fi status, open the iPad’s Settings app, touch “Wi-Fi,” and then toggle the "Wi-Fi" switch to the On position, if necessary. If Wi-Fi is already enabled, verify that you’re connected to a Wi-Fi network. If you’re not, tap the network to which you want to connect, and then enter its password, if prompted.

Also keep in mind that your connection speed improves the closer you are to the wireless router, so situate yourself as close to it as possible. If Netflix still doesn't stream properly, open the Settings app, tap "General," touch "Reset," and then select "Reset Network Settings."

Check Your Network

If the iPad is properly configured to access Wi-Fi, the problem may lie in your network itself. Restart your modem or router to reestablish a connection to the Internet. If your router or modem has firewall software, check its settings to make sure it’s not blocking Netflix or streaming content in general. Also keep in mind that Internet connections in general often slow down during peak usage times in the day.

Set Your Date and Time

Incorrectly configured date and time settings on your iPad can prevent Netflix from working properly. Configure your iPad to automatically set its date and time to address this potential problem. Open the Settings app, select “General,” choose “Date & Time,” and then select “Set Date & Time.” Toggle the “Set Automatically” button to the On position.

Reinstall the Netflix Application

Streaming problems can sometimes occur due to errors with the Netflix application itself. Reinstalling the application can fix this problem. Locate the Netflix icon on your list of apps. Touch and hold the icon until it begins to wiggle, tap the “X” icon, and then touch “Delete.” When the app has been deleted, open the App Store, search or browse for the Netflix app, and then touch the "Free" or “Install” button associated with it. You may be prompted to enter your Apple ID and password. Once the app installs, open it and enter the email address and password associated with your account to begin streaming videos again.